Shipping & Returns

You can expect your order to arrive quickly and in great condition.
We offer FREE COURIERPOST DELIVERY for all orders over $500 to a New Zealand address.

We know you'll often be ordering things you need in a hurry. If we have the products you order in stock – and we usually do – we'll dispatch your order within 1-2 working days. Occasionally a product which you order may be out of stock. In this case we'll contact you promptly with an ETA.

New Zealand

We offer FREE COURIERPOST DELIVERY for all orders over $500 to a New Zealand address. You can expect to receive your goods within 3 working days of having placed your order. We use CourierPost for all national deliveries outside of Golden Bay. We send non-signature unless otherwise requested. If you're not home when they call, and they deem it safe to do so, the driver will typically leave your parcel either at your door or close by. If they don't think it safe to leave, they'll leave a card to call. If delivery is to a business you must include the business name in your delivery address. PO Boxes and Rural Delivery addresses are not a problem – feel free. All CourierPost orders are sent with 'Track & Trace'. We'll send you a dispatch email with your tracking number at the time your order is sent. We accept responsibility for parcels lost in transit in New Zealand prior to their having been delivered to your home/business provided we are notified within a week. We cannot accept responsibility for your parcel once delivery has been made. We accept full responsibility for breakages in transit within New Zealand. If you experience a breakage please hold onto the item and packaging and notify us of the situation.

International Orders

Due to Covid-19 and price fluctuations with freight, we are only accepting international orders from Australia. We apologise for the inconvenience and endeavour to reassess our international order status periodically. For Australian orders, we offer you a choice of either Non-Tracked Airmail or Tracked Courier delivery to best suit your needs. The exact delivery cost of your order will be clearly displayed for your approval during the checkout process. We charge a flat-rate for orders weighing up to 1 kilogram (1kg). This rate is determined by your delivery country and choice of delivery method. For orders weighing over 1kg, the delivery cost is the 1kg rate plus an extra charge for each additional kilogram of product weight thereafter. These rates also vary depending on your delivery country and choice of delivery method. The retail price of your products has to be shown on the consignment note of your parcel, as per New Zealand regulations. We are unable to declare an incorrect price for products, or mark your parcel as a gift, sorry.

Customs / Import Regulations

Customs and import regulations vary widely between countries. Some of the products we sell via this website are prohibited for importation into certain countries. Unfortunately, it's not possible for us to be aware of all of the regulations specific to any given country. Where we are aware of any particular import restrictions, we endeavour to make note of this on the product detail page. We are aware of some restrictions in place on ordering honey of greater than 2kg to EU countries – we suggest you check with your countries Customs Office or other government body before placing any honey orders over 2kg to EU countries. It's entirely your responsibility to ensure that any goods which you order are not prohibited/restricted within your delivery country. BioBalance Ltd accept no liability for the refund/replacement of any goods or any costs relating to, or arising from, the importation or confiscation of any goods by your countries Customs Office or other government body. Likewise any import duty or tax payable on your order is not our responsibility and is beyond our control. If an order is returned to us by your countries import authorities in resalable condition, we'll refund you the value of the order less any postage costs incurred to us. We can't provide a refund until we've received the products back. We don't provide refunds on parcels that are detained or confiscated at your countries customs due to containing items which are prohibited. We accept no liability for any goods lost in transit outside of New Zealand. We've been sending goods all over the world for many years and have had very few problems. We recommend you contact your local Customs Office for further information on import regulations in your country. For your convenience, please find following links to common international destinations we deliver to:

Returns and Damaged Goods

We will replace or reimburse any faulty goods brought to our attention within 30 days. If goods are damaged or incorrectly supplied, please advise us within 5 days of receiving, and we will correct.